Support Center
Need help? We're here for you. Contact us and we'll get back to you as soon as possible.
Send us a message
Direct contact
Response time
< 24 hours
Our team reviews all messages and responds within 24 hours on business days.
Frequently Asked Questions
How do I reset my password?
Go to the login screen and tap 'Forgot password'. You'll receive an email to reset it.
Can I change my training plan?
Yes, you can regenerate your plan anytime from Settings > My Plan > Regenerate.
How do I manage my subscription?
From the app or from your account at www.entrenai.app; if you pay through Apple, from your iPhone subscriptions (the app takes you there). You can cancel or change your plan anytime, without penalties.
Does my data sync across devices?
Yes, all your data is stored in the cloud and you can access it from any device with your account.
What devices does EntrenAI connect with?
We integrate with Health Connect (Android), Apple Health (iOS) and Strava. If your watch sends data to Health Connect or Apple Health (Garmin, Polar, Coros, Samsung, etc.), EntrenAI reads it automatically.
How do I export my data?
Go to Settings > Privacy > Export my data. You'll receive a file with all your information.
Don't have the app yet? Download it now: